Your questions answered
Why play the Barnardo’s Weekly Lottery?
The Barnardo’s Weekly Lottery is a fun way to help support children and young people across the UK, whilst having the chance to win fantastic prizes! Together our lottery players raised £1,497,204 from ticket sales in 2022, and 77% of that went towards helping children – that’s an amazing £1,156,195.17! Funds like these are changing childhoods and helping give more children a better start in life. Whether you win or not, you’ll be helping change lives. There’s no better feeling than that!
I've spoken to a fundraiser in the street/at my door, is this legitimate?
All our fundraisers wear Barnardo's branded clothing and display photo identification that states that they are working on our behalf. If you need reassurance that a fundraiser is legitimate or if you have another query, please contact our Supporter Care team by emailing email@example.com or calling 0800 008 7005.
How many entries can I have in each weekly draw?
You can buy up to six entries per week online. That's the equivalent of £30 per month on Direct Debit.
If you would like to buy more than six entries, please get in touch with our Supporter Care team by emailing firstname.lastname@example.org or calling 0800 008 7005.
Can I play if I live outside of Great Britain?
The Barnardo’s Weekly Lottery is only open to residents of England, Scotland and Wales. Unfortunately you are unable to play if you live outside of these areas.
What is the minimum age to play Barnardo’s Weekly Lottery?
The minimum age for entry into the Barnardo’s Weekly Lottery is 18. Underage gambling is an offence.
Can I pick my lottery numbers?
No, you cannot pick specific numbers in Barnardo’s Weekly Lottery. Every player is assigned a unique set of numbers, and these are all entered into the weekly draws so we can ensure all 128 prizes are won every Friday.
Where can I find the full terms and conditions for Barnardo’s Weekly Lottery?
See full terms and conditions on our website.
What happens once I have entered the Weekly Lottery?
You will receive a confirmation email immediately, and we will send you written confirmation of your Direct Debit by post within 10 working days. This letter will also contain your unique lottery number(s) and the date of the first draw you will be entered into.
How will I know if I’ve won?
If you are a winner we will let you know by post. Winnings will automatically be paid into the bank account your Direct Debit comes out of. We also post winner information on our website.
How are winners chosen?
Winners are picked using a random number generator (RNG), which has been tested and approved to meet the standards set by the Gambling Commission.
What are the chances of me actually winning a prize?
The chances of winning a prize in Barnardo's Weekly Lottery and Raffle Superdraws vary from draw to draw, depending on the number of people playing. Weekly Lottery odds are estimated at 1 in 180 based on the average number of players during 2022. Superdraw odds are estimated at 1 in 786 based on entries into the draws in 2022.
Where does the money for prizes come from?
The costs of prizes are covered by the money raised by ticket sales, and we plan carefully to ensure that we raise more funds through our lotteries than we give away in prizes. In 2022, 12.30% of income was spent on prizes, 10.48% on expenses and 77.22% of ticket sales went directly to Barnardo’s work with children.
How much of my lottery entry goes to helping children?
Barnardo’s receives 100% of all lottery entry funds, and pays for the weekly prizes and expenses out of this income. After prizes and expenses are paid, a fantastic 77% of the money generated by our lotteries goes towards helping vulnerable children, young people and families across the UK. In 2022, that was an amazing £1,156,195.17!
If I want to support Barnardo’s in other ways, how can I do this?
What do I do if I have a complaint?
We take all complaints seriously and deal with them as soon as we possibly can. If you want to make a complaint about one of our lotteries or the Superdraw, please contact our Supporter Care team by emailing email@example.com or calling 0800 008 7005. Find out more.
My circumstances have changed - how can I cancel my Weekly Lottery payments?
You can cancel your Weekly Lottery entries at any time by contacting our Supporter Care team by emailing firstname.lastname@example.org or calling 0800 008 7005.
How do I enter the Superdraw?
If you’re a Weekly Lottery player, you’ll be automatically entered into the Superdraw, but you’re welcome to buy additional entries if you’d like to increase your chances of winning the £15,000 jackpot!
If you’re not a Weekly Lottery player, you can still enter our Superdraws by buying entries online. Superdraws are held twice each year, in the summer and in the run-up to Christmas. You can also find out when the next Superdraw is running.
Where can I find the full terms and conditions for the Superdraw?
See full terms and conditions on our website.
I think I have a gambling problem, what should I do?
If you feel you have a problem with gambling please visit the BeGambleAware website for help and advice at www.begambleaware.org or contact The National Gambling Helpline on 0808 802 0133. Lines are open 24 hours a day.
For more information about responsible gambling, or to self exclude from Barnardo’s lotteries, please visit our website.
My question wasn't answered, who can I contact?
Please contact our Supporter Care team by emailing email@example.com or by calling 0800 008 7005. Lines are open Monday to Friday 9am to 5pm. You can also write to the team at FREEPOST BARNARDO’S, SUPPORTER CARE.